These Terms and Conditions apply to, and are binding upon You, if You participate at EmuCasino.

These Terms and Conditions were last updated 06/10/2022 Version 5.1.


1. Introduction

1.1 Legal Agreement

These Terms and Conditions (“Terms”) constitute the legal agreement (“Agreement”) between You and EmuCasino.com in respect of Your use of EmuCasino.com’s products and services such as EmuCasino (collectively the “Service”).

1.2 Parties – Customers

References in the Terms to “You”, “Your”, or “Customer” refers to any person who uses the Service.

1.3 Parties – Company

References in the Terms to the “company”, “we”, “our”, or “us” will relate to the relevant operating and licensed members of EmuCasino.com. “EmuCasino” means EmuCasino.com and (where relevant) its ultimate holding company and any relevant direct and/or indirect subsidiaries or joint ventures thereof from time to time.

1.4 Product reference

References in the Terms to the “website” means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: www.emucasino.com

1.5 Understand

Please ensure that You read, understand and agree to these Terms prior to using the Service. If You do not agree to accept and be bound by the Terms please do not open an account, and/or continue to use Your Account. Your continued use of any of the Service will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.

1.6 Precedence

These Terms will always take precedence and prevail in the event of any inconsistencies between the Terms and any other content or document referred to and/or which forms part of this Agreement.

1.7 Terms Updates

The Terms and Conditions govern Your contract with Us and will come into effect on:

6th October 2022

For the avoidance of doubt, each and all sections of the Website are governed by the Terms, and You should ensure at all times that Your use of the Service is in accordance with the Terms.



2. Account Rules

2.1 Customer required details

For a person to be registered as a customer on our Service, that person must submit an application for registration. The application will, at least, require the following details about the customer:

  • First and Surname
  • Username
  • Address
  • Valid Mobile number
  • Valid Email address
  • Date of Birth

A person applying for registration warrants and represents that any information provided by them in its application form is true, correct and current. EmuCasino.com will not register the person and, where that person has already been registered, we will cancel that individual’s registration as a customer if we become aware that person has provided false information when registering as a customer.

Strictly only one account per customer and individual is allowed.

2.2 Customer requirements

By using the Service (including visiting any element of the Service, by entering any details into the Service or by opening an account to access the Service), You agree that:

    2.2.1 Local Law

    You are responsible for complying with Your applicable local or national laws and will not access the Service from a country from which we have restricted access for commercial or legal reasons (“Restricted Countries”).

    These Restricted Countries include France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Spain, Cyprus

    Additional territories are partially or fully restricted based on regional and market regulations.

    2.2.2 Countries

    The countries from which we accept business is indicated by the drop-down list available on the account opening forms and can be confirmed by contacting our Customer Support team.

    We may amend or alter the list of countries from which we accept business. We advise that You should check the list regularly to ensure that You do not access the Service from a Restricted Country.

    2.2.3 Capable

    You have the mental capacity to take responsibility for Your own actions and can enter into this contract with us, which is enforceable by law.

    2.2.4 Login Details

    The username, password or any other information used to access Your account (“Access Information”) must be kept secure and personal at all times.

    2.2.5 Customer confirmation

    A person applying for an EmuCasino Account warrants NOT:

    • Acting on behalf of another party
    • To be of limited legal capacity
    • Conducting criminal activities through his/her EmuCasino account
    • Depositing funds which originates from criminal and other un-authorised activity
    • Depositing funds using a card which the account holder is not authorised to use
    • Being younger than 18 years of age
    • To have an existing account already
    • Have already had an account closed by Us
    • Have an account closed upon Your request related to Responsible Gaming

2.3 Customer acknowledgement

A person registering at EmuCasino accepts and acknowledges:

    2.3.1 Agreement

    • You have understood and accepted these Terms
    • You are bound by the content as specified in these Terms
    • You are bound by the applicable rules relating to the games or products You are playing
    • Our Terms and Conditions may be updated from time to time
    • It is your responsibility to be updated with the Terms and Conditions at any given time, however if within the EEA, we will notify You when this happens when You next login
    • The site is governed by the governing law of Curacao, without exception
    • You will not share your account with any other person, nor share their account information (password etc.)
    • You may not allow any other person to use your account, nor use any account other than your own
    • You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
    • You understand that Emucasino.com is not an exchange and therefore does not execute any conversion between Bitcoin and any Fiat currency.
    • Additionally, players are not allowed to transfer / send crypto currency funds from one crypto currency network address to another (such as but not limited to: sending BTC to a BCH address). EmuCasino will not endorse any requests from the players to perform such requests and EmuCasino will not be liable for such transactions if carried out by the players at their own discretion.

    2.3.2 Understand

    • There is a risk of losing money and You accept full responsibility for such losses
    • You will not use the Service (including but not limited to when providing Your details or corresponding with our staff) in any way which could be considered defamatory, abusive, obscene, unlawful, racist, sexist, discriminatory, or which could cause offence

2.4 EmuCasino.com Rights

EmuCasino.com reserves the right, at its own discretion, to:

    2.4.1 Account

    • Decline a person to open an EmuCasino account and/or to close an existing account and decline to accept any deposits without any explanation
    • Suspend and/or cancel the person from promotional activities, competitions or other services, whenever EmuCasino.com is of the opinion that there are legitimate concerns that the account is, has been or may be used for illegal, fraudulent or dishonest activities
    • Request documents for verification of identity, the authorisation to use a specific card and/or other facts provided by the account holder, before expediting withdrawals

    2.4.2 Account Currency

    • Review the account of Canadian players using Non-Canadian Dollars as a player currency.
    • Place restrictions on player’s account during the review period.
    • Close accounts of any player registering from Canada that are not holding their player account using their local currency (Canadian Dollars) post-account review at the casino’s discretion.

    2.4.3 Funds

    • Hold and manage funds belonging to the account holder in accordance with generally accepted guidelines for cash management in a secure and appropriate manner. This may include a financial institution and/or a payment solution provider being entrusted to hold funds in the name of and/or for the benefit of the account holder.
    • Forfeit and/or confiscate funds available on an account and/or refuse to honour a claim, in the event that, directly or indirectly, these Terms and Conditions have been violated and/or other unauthorised

2.5 Data Policy

EmuCasino.com always warrants to:

  • Handle data about the Account Holder securely in accordance with applicable law, and data protection acts.
  • Your Personal Information will only be held for as long as is we deem it necessary. At account closure, Your Personal Information will be kept for only legal, regulatory and accounting purposes.
  • If You choose to participate in any promotion, competition or marketed betting opportunity, game, survey or contest and win, then by accepting any contest prize or winnings from us, You acknowledge that we may use Your Personal Information for advertising, promotional and news purposes such as (without limitation) Your name, username (where applicable), image, photographs, and general location in accordance with applicable regulations and guidance.

This section is further elaborated in section 12.

2.6 Dispute resolution

Any disputes involving an account and/or transactions in conjunction with an account which cannot be solved by these Terms and Conditions, shall be solved in accordance with Maltese law. Please see below section 3. for more info.

2.7 Customer protection

A EmuCasino Account Holder can notify EmuCasino.com to limit the maximum amount to wager. An account holder may also decide to exclude himself/herself from playing a definite or indefinite period of time. Please see below point 9. Responsible Gambling section, below for more info.

2.8 Incorrect crediting

If EmuCasino.com mistakenly credits your account with winnings that do not belong to You, whether due to a technical or human error, the amount will remain the property of EmuCasino.com, and the amount will be transferred from your account. If prior to EmuCasino.com becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to EmuCasino.com. In the event of an incorrect crediting, You are obliged to notify EmuCasino.com immediately by contacting customer support.

2.9 Dormant Accounts

    2.9.1 Dormancy Status

    For internal purposes, if You have not accessed and/or not used Your EmuCasino account for a continuous period of 6 months (182 days) your account shall be deemed dormant. This status does not affect your rights or ability to obtain funds in Your account.

    2.9.2 Dormancy Penalty

    If Your account has not been accessed and/or not used for a continuous period of 356 days or more Your account will be subject to Dormancy Fees.

    The dormancy fee is calculated as 5% of the total account balance on the day the account falls dormant, and is charged on the day the account falls dormant, and the first day of each calendar month thereafter.

    2.9.3 Our Obligation

    We will endeavour to make every effort to contact You, using the most recent details that we have been provided by You, with regards to Your account balance before Your account becomes subject to Dormancy Fees.

    2.9.4 Dormancy reactivation

    When activity resumes on an account which has been inactive for a period we may perform additional security checks to ensure access is legitimate and to safeguard the integrity of Your account.

    This may result in a request for additional information and/or the temporary suspension of Your account while the checks are carried out, especially if any of Your personal details, payment details or contact information have become out-of-date.

2.10 Account Closure

    2.10.1 Account Closure Requests

    You can close Your account at any time, so long as monies are not owed to us. If You want to close Your account, You should inform us either in writing, via email, letter or using the details provided in the Customer Support section. Following request, an account closure process will be put in place as soon as is practicable. Any activity on Your account will remain Your responsibility up to the point of actual account closure.

    2.10.2 Account Reactivation

    Should You wish to resume Your use of the Service, You will be required to reactivate the existing account by contacting Customer Support, as You cannot open a new account.

    2.10.3 Balance Settlement

    Once we have received confirmation that You wish to close Your account, if requested, You shall be paid the balance of Your funds currently in Your account by a method of payment determined by us, subject to standard withdrawal terms.

    2.10.4 Suspension

    We have the right to temporarily freeze Your account (preventing Your use of the Service and the provision of promotional benefits) or permanently close Your account as directed by the Terms and/or at any time and for any reason. If requested, You shall be paid the balance of Your funds currently in Your account by a method of payment determined by us.

    2.10.1 Promotion Forfeit

    Following account closure, any promotional bonuses, benefits or prizes will be forfeited.


3. Customer Support


3.1 Normal “Working” Hours

    3.1.1 Support

    Our Customer Support team standard working hours are as stated in the Customer Support section of the Website.

    3.1.2 Website Uptime

    We will aim to ensure that the Website is available 24/7, although we will not be liable if any element of the Service is unavailable due to any scheduled or unscheduled downtime.

3.2 Complaints and Disputes

    3.2.1 Overview

    In this section any enquiry which refers to the general conduct of the licensed activities, other than the settlement of the transaction itself, will remain categorised as an enquiry through the internal complaints procedure until any escalation to the Head of Customer Support (or another senior member of staff where necessary) at which point the matter will be classified as a “Complaint”.

    Ultimately it will be the response of the Head of Customer Support, where escalated, which represents the final stage of this procedure.

    3.2.2 Process

    Where the enquiry refers to the settlement of a gaming transaction, it will become a “Dispute” where:

    • If it is not resolved at the first or second stage of the complaints procedure and is escalated to the Head of Customer Support;
      • Following the response from the Head of Customer Support, the complainant remains dissatisfied and subsequently refers the matter to the applicable external body for adjudication.

    3.2.3 Communication

    During this process all telephone, live chat and email communications with You and any other person may be recorded. If the contents of these communications are disputed, then we will consult these records and these will be key in our decision-making process, unless additional evidence is presented.

    3.2.4 Confidentiality

    During the resolution process You must agree not to reveal the existence or detail of any enquiry, Complaints or Disputes to any third party, which could include discussions in chat rooms or equivalent forums and shall be deemed Confidential Information. In the event of unauthorised disclosure of confidential information, then the resolution process will be put on hold and not resume until such information is removed. In these circumstances, we will also have the ability to freeze and potentially close Your account.

3.3 Complaints Procedure

    The complaints procedure is as follows:

    • Stage 1

      You should initially contact our Customer Support Team and an Agent will investigate the enquiry and respond to it accordingly. The Agent will log the call/message and make notes on their response.

    • Stage 2

      Should your enquiry not be resolved at this stage; the matter will be referred to the Agent’s Team/ Line Manager. The Team/ Line Manager will review the matter and communicate their decision to You themselves.

    • Stage 3

      If You still remain dissatisfied, the matter may be escalated to the Customer Support Manager, at which time your enquiry will be either recorded as a Complaint, or, where the matter relates to a betting or gaming transaction, a Dispute.

    3.4 Complaints and Disputes resolution policy

    Upon receipt of an escalated enquiry, the Customer Support Manager will obtain a report from the nominated Agent and Line/Team Manager as appropriate and carry out any further necessary investigation and respond to you. The response of the Customer Support Manager represents the final stage of the Internal Complaints and Disputes procedure.

    Should You remain dissatisfied in relation to a Dispute, You have the option to escalate the matter externally via an Alternative Dispute Resolution provider. Please see below for more information.



    4. Account Verification

    As is standard industry practice for any reputable operators, Verifying a customers identity, allows us to make sure that a customers account is secure and that they are, who they say they are and over the age of 18. We have a page dedicated to what is required and how this is processed, see Account Verification.

    The account verification T&C’s are as such:

    4.1 Agreement

    By opening an account, You agree that we may perform verification checks (“Verification Checks”).

    4.2 Purpose

    As a condition of opening an account You confirm and we are entitled to verify that:

    • You are over 18 years of age and over the age at which the use of the Service is legal under the law or jurisdiction that applies to You
    • You have provided both Your correct name and details
    • You are resident at the address You have provided to us
    • You are not party to a current self-exclusion agreement
    • You do not hold an existing account
    • Your use of the Service with EmuCasino.com has not previously been terminated for any reason
    • You are the legitimate owner of the money which You have deposited into Your account

    4.3 Requirements

    As part of Verification Checks, EmuCasino.com may make use of third party agencies to confirm Your age, identity, address and payment details. This process will involve checking the disclosed details against certain (public or private) databases. By entering into this process, You agree that we may use, record and disclose such personal information and this data may be recorded by us or them. For Your protection, any telephone calls with us may be recorded and monitored. This section is further elaborated in section 12.

    4.4 Documents

    As part of Verification Checks, there may be requests for supporting ID or other documentation or information which You will be advised of at the time.

    4.5 Timeframes and limits

    If the Verification Checks have not been completed satisfactorily within 72 hours of the registration of Your account, we may:

    • Freeze Your account; and/or
    • Prevent You from placing any further bets

    Until these Verification Checks are completed satisfactorily.

    Players depositing more than $2,500 will be required to complete Verification Checks if made before within 72 hours of first deposit.

    4.6 Suspension

    If, upon completion of Verification Checks, we are unable to verify Your details or You are unable and/or unwilling to provide proof of Your residential address, or other information required to complete verification, we will within a reasonable time:

    • Close Your account
    • Return any residual balance, up to the value of Your initial deposits, at the time of the unsuccessful verification (any excess winnings will not be credited) by a method determined by us

    4.7 Underage

    If, upon completion of Verification Checks (or subsequently) You are ultimately proven to be Underage, less than 18:

    • Your account will be closed
    • Any winnings obtained while using the Service will be retained by us
    • All funds deposited by You will be returned by a method determined by us. Any monies already withdrawn will be deducted from the amount returned

    4.8 Restrictions

    While Verification Checks are being performed, restrictions may be put in place to prevent the withdrawal of funds from Your account and/or prevent (whether fully or partially) Your access to the Service until Verification Checks have been successfully completed or further action (as above) is taken.

    Please note that we may decide to carry out further Verification Checks (including requesting extra documents or information) to confirm, without limitation, Your identity, age and address or payment method details at any time. This is to satisfy our licence obligations, routine security checks and to safeguard the integrity of Your account.

    At any time during the registration process or thereafter, we may ask you to also provide additional supporting documents including, but not limited to,

      (a) a copy of your driver’s license (or other government-issued ID)
      (b) a selfie picture, which may also include you holding a copy of certain identifying documentation or other information
      (c) proof of your address such as a utility bill or bank statement
      (d) proof of your financial account/deposit and withdrawal method. In our sole discretion, we may ask that you provide notarized copies of these documents as an additional layer of verification.

    We may also request any documentation previously provided which would have later on expired or would no longer be valid for any reason. Non-completion or non-cooperation for documentation requests may result in cancellation of any payments and/or account termination.

    4.9 Non English documents:

    If submitted verification documents are not in English, we may ask you to provide an additional translated version of the documents. In some cases, we may ask for these translations to be certified by a recognized official certified translator, affirming the accuracy and completeness of the translation.

    4.10 Withdrawals & Promotions

    All players are required to verify their accounts before being able to request a withdrawal, however in certain circumstances, it may be possible for players to make a limited number of withdrawals without needing to fully verify their account first.

    Applicability of this will be limited specifically on the payment method used and the geo location of the player.

    In those circumstances, players will not qualify for any promotional offers or bonuses and only once successful account verification is done, will they be able to receive bonuses and promotions as per regular players.



    5. Payment Rules


    5.1 Customer funds

    Monies deposited by You to Your Account will be held in a bank account and/or escrow account which will be kept separate from our company corporate funds. Monies in Your Account are not guaranteed, sponsored, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. As such, monies in Your Account are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.

    5.2 Account verification

    EmuCasino.com shall have the right to refuse a payment or a wager to an account holder, until the Account Holder’s identity has been verified.

    5.3 Account holder withdrawals

    Withdrawals from a EmuCasino Account are made through payments addressed to the Account Holder or transferred to a bank account held only in the name of the Account Holder, as advised by the Account Holder.

    5.4 Deposit method verification

    It is strongly advised that customers ONLY ever use deposit methods registered to them. When verifying a customers account, any deposit methods used that are not registered to the customer, will likely require further checks, authorisation and notarized documentation.

    5.5 Multiple payment methods

    Where more than one payment method has been used we reserve the right to ensure that payouts are made in accordance with rules designed to minimise fraud. This can include partial payments to previously used deposit types, where applicable.

    5.6 Excess transactions, little activity

    If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated deposit and withdrawal charges to You. You are responsible for paying any associated charges to us, either on demand or where there are sufficient funds in Your account by debiting these charges from such funds in Your account.

    5.7 Local Personal Tax

    If required, it will remain Your responsibility to report any winnings and losses to Your local law, regulatory, or tax authorities or any other relevant authorities. We will not be liable to such authorities for any payment of Your personal taxes. Please note that regulatory changes in respect of taxation in certain jurisdictions may have an impact on these Terms, and may include the deduction of any applicable levy from Your winnings or withdrawals.

    5.8 Withdrawal costs and limits

    Account holders are entitled to one free withdrawal per month. Any further requests within a 30 day period, we reserve the right to deduct a charge of up to 3.9% of the withdrawn amount as part of the administrative costs associated with multiple payments.

    The total maximum withdrawal limit for all customers is $15,000 per customer per 30 days, this may be increased over time at the discretion of EmuCasino.com. For Jackpot winnings that are NOT categorized as progressive jackpots, the following applies:

    • Account holders who are categorized as a VIP in our casino, will receive full payment within 10 working days, irrespective of the size of the winnings.
    • Account holders who are not categorized as VIP customers are paid winnings up to $15,000 immediately. Then the Account holder is paid an amount of $15,000 per month until all winnings have been received.

    5.9 Progressive Jackpots winnings and withdrawals

    An account holder who wins a jackpot of more than $50,000 in progressive slots, may have to wait up to 30 working days on payment from the time of the jackpot. An account holder can then choose to take out the full jackpot profit, regardless of size.

    5.10 Instant Banking withdrawals

    All deposits through our payment provider Instant Banking can only be withdrawn to the same bank account which the deposit originated from, including any winnings.

    5.11 Deposits and gameplay

    If making a deposit whilst in a game, please note that the game may need to be reloaded to update the in-game balance. This will result in a new game session beginning and all previous game history within that specific game session being lost. Overall bet and win history for that game will still be available to view in Your account.

    5.12 Game page loading

    When a game is loaded from the main lobby pages, depending on the how this is done, games may be loaded in a new tab within your browser. Only one game can be played at any one time. If another game is loaded in another tab, whilst one is active, the old game will stop (error message 0 may appear) and the latest game loaded will become the active game in play.

    5.13 Cryptocurrency deposits and withdrawals to a FIAT account

    If depositing or making a withdrawal with BitCoin into a FIAT account currency, You understand that Bitcoins value can change dramatically depending on the market value.

    You understand that making a deposit or withdrawal using any Cryptocurrency into a FIAT account currency, is separate to using a Cryptocurrency to make a deposit or withdrawal into a Cryptocurrency player account.

    5.14 Cryptocurrency deposits and withdrawals to a Cryptocurrency Account

    When depositing using cryptocurrencies, kindly ensure you’re depositing an amount greater than or equal to, the minimum deposit limit for that particular currency, as displayed on the deposit page of your account. Deposits below this limit cannot be processed by our payment processor and will not reach your account and nor can it be returned back to you.

    The casino reserves the right to change the deposit and withdrawal limitations at it’s discretion without prior notice to the players.

    5.15 Cryptocurrency Networks

    Players are fully responsible for selecting the correct network for each cryptocurrency when making their deposits.

    If a player submits a transfer from their personal Crypto wallet, via an incorrect network (different from the one they selected in their EmuCasino deposit process), the amount cannot be retrieved by us. In this scenario, we are required to liaise with our payment service provider, to retrieve the funds.

    Returning them to the original blockchain, involves a more complex process and incurs a retrieval fee from our payment service provider of EUR 50 for each transaction, which will need to be passed onto the player.

    5.16 Withdrawing funds

    Customer withdrawals of funds are performed through the same method as deposit. For example, if a customer deposits with SKRILL, a withdrawal shall be made to the same Skrill account.

    5.17 Refund Policy

    • No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.
    • A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction if a Player alleges that another individual has accessed his/her Player Account.
    • We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User and such evidence of a false transaction is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within twenty eight (28) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

    6. Security Rules


    6.1 Confidentiality

    EmuCasino.com upholds strict confidentiality regarding all relations with an Account Holder. Data will be disclosed if required by the governing authority, the judge or another public authority, and/or in the event of an Account Holder violating the EmuCasino.com Rules, data can be disclosed to a third party for investigation purpose. This section is further elaborated in section 12.

    6.2 Password protection

    The Account Holder chooses a password and a username on registration. It is an Account Holder’s own responsibility not to share this information. If the Account Holder has reason to believe that others have become party to this information, the Account Holder should immediately contact and inform the EmuCasino Customer Support Team. At any time, You can reset Your password from the ‘Forgot Password’ links on the website.

    6.3 Card limitations

    Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Cards, which nevertheless, at a particular time, may not be possible to process.

    Data will be disclosed if required by the governing authority, the judge or another public authority, and/or in the event of an Account Holder violating the EmuCasino.com Rules, data can be disclosed to a third party for investigation purpose. This section is further elaborated in section 12. personnel do not directly control the said systems, however will try to resolve any problems if it is within our ability to do so.

    6.4 Card owner verification

    EmuCasino.com may request documents to verify the identity and/or authorisation to use a specific Card and/or other facts provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays.

    6.5 System malfunction

    The use and abuse of a bug in any of the gaming software provided through any software offered through EmuCasino is illegal. EmuCasino.com shall take all necessary measure in case of a use and/or abuse of a bug from a customer as blocking of the customer account, freezing of the funds and eventually legal proceedings.

    6.6 Customer accountability

    EmuCasino.com reserves the right at their own discretion to cancel, reverse or adjust any transactions and/or void funds due to any: technical failure, “manifest error”, Force Majeure; Violation of the Terms and Conditions; Collusion and/or criminal actions.

    6.7 Liability

    EmuCasino.com does not acknowledge or accept any liability whatsoever for damage to a Customer and/or a third party caused directly and/or indirectly due to any:

    • Technical Failure, Manifest Error, Force Majeure, and/or the outcome of a casino or a poker game, and/or any similar;
    • Violation of the Terms & Conditions;
    • Collusion and/or criminal actions;
    • Financial risk and loss; and/or
    • Legal and financial actions and/or other remedies taken against the Participant and/or a third party.

    6.8 Fraud

      6.8.1 Definition

      Fraud means any fraudulent activity committed by You or any person acting on Your behalf or collusively with You, and includes without limitation attempting to register false or misleading account information, colluding in order to gain an unfair advantage (including in respect of promotional benefits), and the use of funds which do not belong to You, including the use of a payment method which is stolen, cloned, or unauthorised.

      6.8.2 Culpability

      We will take the strongest criminal and contractual measures against You if You are found to be involved in fraud. If You are alleged or suspected of fraud we will deny payment to You and notify the appropriate authorities.

      6.8.3 Liability

      You will be liable to pay us, on demand, all costs, charges or losses experienced by us, as a result of any fraudulent activity by You. This will include any direct, indirect or consequential losses, any loss of profit and loss of reputation, arising directly or indirectly from Your fraud, dishonesty or criminal act.


    7. Casino

    7.1. Placing your bets

      7.1.2 Deciding the amount

      Your ability to place a bet on any product offered on the Service is limited by the amount of money available in Your account. At the time Your bet is placed and accepted, the corresponding stake value is deducted from Your available account balance.

      7.1.3 Responsibility

      You must exercise Your own judgement in choosing to place a bet. You acknowledge that in placing Your bet You are not relying on any statement of any of our employees relating to the subject matter of a bet.

      7.1.4 Not able to place bets

      We do not accept responsibility for a bet not being placed for any reason.

      7.1.5 Ensuring bet is correct

      Different games will have different default bet sizes, when placing a bet on the Service, You must check that the bet instructions are correct before submitting for confirmation.

    7.2. Game providers and key partners

    EmuCasino uses games various gaming partners. EmuCasino.com does not accept and acknowledge any liabilities whatsoever for transactions conducted to, from and/or with, except for funds being received, held and/or paid to and/or from an EmuCasino Account in conjunction with arrangement of the gaming partners.

      7.2.1 Software

      To enable the use of certain third party products on the Service, the required software will need to be made available to You. We will licence, or sub-licence, this software to You depending on whether or not it is owned by a third party.

      7.2.2 Third Party Agreement

      By using the Website You agree that You have accepted the terms of our third party’s END USER LICENSE AGREEMENT in addition to these Terms. However if there is any inconsistency between these Terms and any third party’s END-USER LICENSE AGREEMENT, these Terms will prevail.

      7.2.3 NetEnt Games Restrictions

      • Absolute Restriction

        • NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.
        Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

      • Blacklisted Territories

        • All NetEnt Casino Games may not be offered in the following territories:
        Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

      • Blacklisted Branded Games Territories

        • The followed NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:

          – In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
          Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

          – In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
          Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

          -In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
          Indonesia, South Korea.

          – In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
          Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

          – In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
          Cuba, Jordan, Turkey, Saudi Arabia.

          – Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
          Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

    7.4 Game descriptions

    The casino game descriptions are a Service from EmuCasino, with the purpose of explaining each game, to make it easier for a user to get an overview of each game. We will take no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description and gaming rules accessible within each game, the latter has precedence.

    7.5 Multiple accounts

    No customer shall have more than one account. If we discover multiple accounts, we reserve the right to gather all funds in the first account registered by the customer, and to close down the other accounts. Any remaining bonuses will be voided.

    If we have reasonable grounds to believe that multiple accounts have been opened with the intention to defraud, we reserve the right to withhold any payments and void any bonus/promotion claimed without prejudice.

    7.6 Banned Customers

    If we choose to exclude or ban You from EmuCasino for whatever reason, from the day we communicate the intention to ban or exclude You, You shall no longer maintain the right to claim or receive any bonuses or cash rewards, including cashback or casino race winnings, even if the entitlement to the bonus or cash reward arose before the exclusion or ban.

    7.7 Self Excluded Customers

    If You choose to self-exclude or self-ban from EmuCasino, from such day You communicate the intention to self-ban or self-exclude, You shall no longer maintain the right to claim or receive any bonuses or cash rewards, including cash kickback or casino race winnings, even if the entitlement to the bonus or cash reward arose before the self-exclusion.

    7.8 Unfair Advantage

    An ‘unfair advantage’ includes, but is not limited to, the following activities:

      7.8.1 Collusion and Syndicate play

      EmuCasino reserves the right to withhold in whole or in part of your account balance, freeze your account if we come in suspicion that you are part-taking in the following activity:

      • Collusion: The joint effort of two or more individuals to gain an unfair advantage over the casino via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit/take advantage of game engine design. This will be considered to be done as a fraudulent way of increasing the total number of deposit bonuses awarded, thereby un-naturally maximising probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
      • Syndication: You have played in tandem with other Players as part of a club, group, etc., or placed bets in a coordinated manner with other Players involving the same selections to create positive expectancy scenarios through the acquisition of promotional offers.

      We reserve the right to thoroughly conduct investigation into your casino activity. You agree to assist and cooperate in any such investigation, and also agree that we may provide your personal information to a third party investigating your activity or Account (as set out in our Privacy Policy). While an investigation is ongoing, your Account will be frozen and you will not be able to place any Gambling Transactions.

      If the investigation concludes that you have not engaged in any of the foregoing activities, your Account will be reactivated and we will process any outstanding withdrawal request(s).

      If the investigation concludes that you have engaged in any of the foregoing activities, you agree and acknowledge that we will suspend your account, deny any winnings and withhold deposits to the amount of any previously paid winnings on the account.

      7.8.2 High risk users

      A user staking 20% or over of the value of their real money deposit in a single bet prior to wagering the deposit five times over, with purpose of drastically increasing their bankroll will be flagged as a high-risk user and will be monitored. For example, a user depositing 100, then immediately proceeding to wager over 20 per hand will be deemed a high-risk user. High-risk users will not automatically be deemed advantage users, but will fall under a higher level of scrutiny and their gameplay will be monitored for changes in bet value.

      7.8.3 Unfair Advantage Programs

      Unfair Advantage Programs include the use of any application, program or software, or any other advantage by external factors to automatically play. This includes, without limitation, a robot (“Bot”) when using the Service. The software employed to both access and use the Service contains certain features designed to detect the use of any application, program or software enabling automatic play.

      7.8.4 Exploitation

      This includes taking advantage of any fault, error or loophole in the Service (including in respect of any game) or in respect of any errors or omissions. Any mechanism which provides a Customer with an unfair advantage and/or puts other customers at a disadvantage and goes against our Terms.

    7.9 Live Casino Games

    Live Casino Games are operated by Evolution Gaming under a license regulator in Alderney. By taking part in any of the Live Casino Games at EmuCasino, You agree to be regulated by and subject to the licensing rules of Alderney. EmuCasino.com does not control or manage the Live Casino Games and they are therefore not offered under our licenses.

    EmuCasino.com is authorised to promote and market Live Casino Games operated by Evolution Gaming, to offer You access to such Games and enable customers to transfer funds from/to your Account to/from Live Casino Games. Evolution Gaming is solely responsible for the fairness of Live Casino Games.

    7.10 Jackpots and Jackpot feed

    Any jackpot feeds and amounts displayed outside of the jackpot game itself is purely for illustration purposes only and may differ to the true jackpot amount for the game at the time. Jackpot amounts are dynamic and will differ and update based on the progressive network betting.

    The jackpot amounts displayed on the jackpot game is fully in the discretion of the game maker and EmuCasino does not hold any control over the jackpot amount displayed in the game.

    7.11 Displayed Games and Live Dealer

    Games that are available to players are shown when a player logs into their account and can be played as usual. If Live Dealer games are not offered in a set region and don’t appear for a logged in player, they should not be played through VPN or similar method and EmuCasino reserves the right to null and void any activity, that is found to be done on Live Dealer using this method, outside of a players registered country.



    8. Promotion and Bonuses

    8.1. Terminology

    With any bonuses, there are clear descriptions of how each works with both the limitations and conditions applicable. Some of the below terms will be found within Your account section or via other communication channels. Some common bonus terminology is as follows:

    • Eligibility: If a Customer is eligible to be awarded a bonus by EmuCasino
    • Awarding: a bonus is added to a Customers’ account
    • Activation: a bonus is activated and any subsequent bonus cash is added to Your bonus balance for You to play with
    • Redeem or Claim: upon when the wagering requirements are met, any bonus balance and winnings is moved/converted to Your cash balance
    • Wagering Requirements (also known as “Turnover”): Is the amount of wagering needed before Your bonus cash is moved to your cash balance, as an example:
        – On a 100% bonus with 20 x turnover, this means You will get up to a $100 bonus match on your first deposit. If You deposit $100, You will receive an instant bonus match of 100% of $100
        – To turn the bonus money into real money to then make a withdrawal, You will need to turn-over the deposited amount 20 times (this equates to total bets of $2,000
    • Period to activate: is the number of days You have to activate Your bonus
    • Period of validity or Expiry date: is the number of days You have to play through the wagering requirements of the bonus. Any remaining bonus and winnings originating from the bonus play, will expire and be voided after the number of days’ have passed
    • Forfeit: when a Customer cancels or requests for a bonus to be cancelled
    • Bonus type: indicates the type of bonus and such conditions of use
    • Top Active Bonus: is the first bonus which bets will contribute to the wagering requirements
    • Other Active Bonuses: the subsequent bonus or bonuses which bets will contribute to the wagering requirements applicable to the Type of Games after the Top Active Bonus is completed or forfeit
    • Available Bonuses: bonus or bonuses that You are either eligible to be awarded (requiring a deposit) or that have been awarded to You but not yet activated
    • Bonus Bonanza: the branded name, when offered, where customers will receive “standard” or a traditional promotional plan where bonuses and other traditional promotions are offered regularly depending on a customers segment.
    • Cash Kickback: the branded name, when offered where customers receive a set amount of reward cash (rebate) every week, based on their wagering activity for a set time period

    8.2 General Bonus Conditions

      8.2.1 Balances and bonus play

      With most bonus types, if You have an available cash balance, any bets will be debited from Your Cash Balance before Your Bonus Balance.

      8.2.2 Withdrawing with active bonus

      You are able to withdraw Your cash balance while having an active bonus, however your current active bonus balance, including the original bonus amount and any winnings, will be forfeited and not contribute to your withdrawal amount.

      8.2.3 Games and game categories

      The games or game categories that a bonus bet can be played with, in order to contribute to the wagering requirements of the bonus. Generally game categories excluded will be progressive Jackpot and Virtual Sports games, unless specified otherwise. If You enter a non-qualifying game the bonus balance will be deducted from the in-game balance and only your cash balance (if available) will be shown.

      8.2.4 Min bonus balance

      Your bonus will automatically forfeit when the balance drops below $0.05.

      8.2.5 Bonus fair play

      Bonuses are intended to enhance Our Customers gaming experience, and they are to be used in that manner.

      Utilization of bonuses solely for advancing a game to a stage where future spins have a heightened likelihood of winning, an increased potential for larger payouts, or an increased likelihood of triggering bonus rounds is categorized as abusive gameplay. Similarly, returning with real money funds to unlock pending bonuses is also potentially deemed as abusive play and may lead to the forfeiture of winnings generated from subsequent bonus rounds.

      The above condition applies to the following (but not restricted to) games: Bronco Spirit, Crystal Cavern, Golden Beauty, Serengeti Kings, Solar Queen

      Any activity that follows bonus abuse may lead to your account being blocked and Your winnings/bonuses being returned back to the casino.

      8.2.6 Bonus amends

      EmuCasino.com reserves the right to amend bonus terms and structures at any given time.

      8.2.7 Optional bonus

      At EmuCasino it is optional to activate a bonus. You can either active your bonus by selecting it during the deposit process, or go to ‘Bonuses’ under your account and clicking on activate.

      8.2.8 Max bonus bet size

      Your bonus may be automatically inactivated if You make a bet over £20 or unless otherwise specified in the specific bonus conditions. Your bonus may be automatically inactivated if You place single or multiple bets of a value of fifty percent or more of the bonus amount on any single game.

      Bets placed over the max specified bet amount will not contribute to the wagering requirements. Bets over the max specified bet amount, may lead to the wagering requirements of the bonus increasing.

      8.2.9 Risk free bets

      Risk-free bets on any games do not qualify to the wagering requirements.

      8.2.10 Non deposit cash-out

      A No Deposit Bonus is a free bonus that does not require a deposit in order to be activated. Every No Deposit Bonus is limited to a maximum £100 cash-out, if not otherwise specifically specified.

      8.2.11 Cash out on non-deposit bonus

      For every Non Deposit Bonus including cash or free spins, if You have not previously made a deposit, You may be required to make a deposit before You can cash-out any winnings. This is to ensure Your identity and to register a payment method with Your account, for us to make the payment out to. However, the new deposit amount can be refunded upon withdrawal.

      8.2.12 More than one bonus

      In a case when a customer is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate’s website, even in the case where the offer is not personalised, then the Customer shall first contact the EmuCasino Customer Support Team to confirm that such bonus is valid for himself/herself. If such eligibility is not confirmed and received by the Customer, then the Customer shall risk having the bonus and winnings from that bonus voided.

      Each Customer is only eligible to receive one Registration Free Spins (where applicable) and one Welcome Deposit Bonus package.

      8.2.13 Wagering requirements

      Common to most of the bonuses offered at EmuCasino, is that a Customer’s funds must be wagered a pre-defined number of times before completion of the bonus qualification, the bonus winnings transferred to Your cash balance and requesting of a withdrawal. This is an industry standard practice designed to reduce bonus abuse and fraud.

      During the bonus wagering period, a Customer can request a withdrawal of the current Cash Balance without having completed the full wagering requirements. Such withdrawal of the Cash Balance during this period (when applicable) is restricted to only the Cash Balance amount; any additional funds, active bonuses and Bonus Balance will be voided and held by EmuCasino.

      8.2.14 Wagering Requirement Contributions

      The types of games You play will contribute a different percentage towards a bonuses wagering requirements. This is known as bonus wagering requirement game weighting.

      For example, if You place a bet of $1 on most Slots, $1 will contribute to the turnover/wagering requirements. If You place a bet of £1 on Roulette, $0.10 will contribute from your wagering requirement and be deducted from the remaining wagering requirements.

      Types of games:

      • Slots and Scratch Cards (100%)
      • Roulette, Video Poker and Other Games (10%)
      • Live Casino (7%)
      • Blackjack (7%)
      • Progressive Jackpots and Virtual Sports (0%)
      • Other specific slot games including: Bronco Spirit, Crystal Cavern, Golden Beauty, Serengeti Kings, Solar Queen (0%)

      Please note that customers deemed to be adopting a low risk betting strategy to just clear wagering requirements, may be excluded from receiving any further bonuses or promotions in the future.

      8.2.15 Cash balance first

      With any active bonus, a customer’s cash balance will always be used first, once this is played through, only then, will the bonus balance start to then be used.

      If You have more than one bonus active, please be sure to check when/if a bonus wagering requirements are completed and Your bonus claimed, as any winnings will be moved to Your cash balance. This would mean that You would be playing with your cash winnings before moving onto the next active bonus.

      8.2.16 Bonus Info

      Each bonus offered should have more information available specific to that bonus, this is stated and accessible from within a customer’s account under “More info”. This will include the relevant conditions of the bonus, all standard bonus terms and conditions will apply.

      8.2.17 Registration bonus limitations

      Only one no deposit registration bonus per household/IP address/individual/customer can be used. In case of bonus abuse, said bonus will be voided and any funds on this account shall be frozen and accounts closed. Unless specifically stated, this will also apply for players with multiple currency wallets within their account.

      8.2.18 Cryptocurrencies bonus and promotions

      Bonuses and promotions offered for BitCoin, LiteCoin, Ethereum and BitCoin Cash are ONLY applicable for players using the aforementioned currencies as their player account currency. They may not be used on players using FIAT currencies or other stable coins (Cryptocurrency pegged to FIAT currencies) – USD Coin, Tether and DAI.

      Players using BitCoin, LiteCoin, Ethereum and BitCoin Cash as a player currency are not eligible to receive loyalty points or allowed to exchange any loyalty points awarded due to any technical issues or system malfunctions. The casino has the right to null and void any loyalty points and related bonuses awarded due to system malfunction to a player holding BitCoin, LiteCoin, Ethereum and BitCoin Cash as player currency.

      Subsequently, any bonuses and promotions offered to players using FIAT currencies and/or stable coins (USD Coin, Tether and DAI) are ONLY applicable to players using the aforementioned currencies and may NOT be used on BitCoin, LiteCoin, Ethereum and BitCoin Cash player account currency.

      In the unlikely event that a bonus or promotion intended by the casino for players using FIAT currencies and/or stable coins (USD Coin, Tether and DAI) is claimed by a player using BitCoin, LiteCoin, Ethereum and BitCoin Cash as a currency, the casino has the right to void the bonus or promotion and forfeit any winnings.

      In the case of stable coin currency fluctuations, the casino has the right to change these terms and conditions.

      8.2.19 Deposit bonuses using Cryptocurrencies

      If depositing by a Crypto currency into your FIAT currency account, to claim a matched deposit or free spins bonus, please ensure that the received amount into your account, meets the minimum deposit amount as required for that bonus.

      An amount received lower than the required min deposit amount will not qualify to activate the bonus. Please note that any network fees and fluctuations in the exchange rate, before the completion of the transfer must be accounted for and covered by the customer.

      8.2.20 Non-Deposit Bonuses

      To qualify for any non-deposit bonus, including any registration free spins, cash bonuses or cash prizes, a player must be mobile verified first, before they can redeem the bonus.

      A bonus will only be claimable, once a player confirms and verifies their registered mobile number through the account verification page, using a One Time Password (OTP).

      This only needs to be done once initially, unless the player updates their mobile number, whereupon they must contact customer support to change their number and then verify their new number again.

      8.3 Free Spins

        8.3.1 Free spins with no wagering requirements

        All winnings from free spins bonuses will be transferred to your cash balance for You to then be played on any other game at EmuCasino. There is a maximum withdrawal amount of £150 from the winnings of any free spins bonus, (if not otherwise specifically specified). This will be applied upon a withdrawal request.

        8.3.2 Free spins with wagering requirements

        All winnings from free spins will be transferred to your bonus balance. The bonus balance will need to be wagered 40 times (if not otherwise specifically specified), in the same game (if not otherwise specifically specified) as the free spins were given, before You are eligible to make a withdrawal request of the bonus or winnings.

        8.3.3 Cash balance and Free Spins

        If a customer has any free spins winnings which has been converted to bonus cash, a customer will first bet using their cash balance before bonus balance. If the cash balance is lost or played through, the customer then starts using the free spins winnings under the bonus balance.

        8.3.4 Registration free spins

        When offered, new customers registering from specified countries ONLY are eligible for a set number of free spins on a specific game, specified upon registration. The free spins need to be used within 24 hours of registration. All winnings from Your free spins will be transferred to your bonus balance. The bonus balance needs to be wagered 25 times on slot games (if not otherwise specifically specified) before You are eligible to make a withdrawal request of any winnings. This free spin offer is limited to a max $15 cashout.

        8.3.5 No deposit Free spins cash-out

        Every no deposit free spin, is limited to a $convert=20] cashout, (if not otherwise specifically specified). A no deposit free spin is a free bonus that doesn’t require a deposit in order to be activated.

        8.3.6 Deposit Free spins

        A deposit free spins bonus requires a deposit to activate the free spins within the game/s. The free spins can then be played on the set game/s before the customer’s cash balance.

        The winnings from the free spins are then converted into a bonus and moved to Your bonus balance with subsequent wagering requirements to be played with after Your cash balance.

        8.3.7 Standard bonus conditions apply

        All general bonus terms apply during free spins play until wagering requirements are met.

      8.4 Cash Bonuses

        8.4.1 Registration free cash bonus

        When offered, new customers registering from specified countries ONLY are eligible for a free cash bonus that can be use on any slot game (if not otherwise specifically specified) upon registration. The free cash bonus must be used within 24 hours. This cash bonus needs to be wagered 30 times before You are eligible to make a withdrawal request of any winnings. This free spin offer is limited to a max $15 cashout.

        8.4.2 Loyalty Cash Bonuses

        When a customer receives a Loyalty cash bonus, this can be used on any game excluding Jackpots and Virtual Sports (if not otherwise specifically specified) and is a discretionary bonus that is given to customers to reward their activity.

        8.4.3 Cash Drops

        For our high tier VIP players, we give regular cash drops based on a Customers activity. These are cash credits with no conditions associated with them, which can be used in any way, that are credited directly into a Customers cash account.

      8.5 Cash Kickback

        8.5.1 Overview

        When offered, the Cash Kickback promotion is an ongoing automated weekly promotion whereby customers receive a set percentage amount, reward cash rebate, back into their account based on the amount of wagering they do for the previous week.

        8.5.2 Qualifying criteria

        Cash Kickback is based on real money wagering activity (not bonus cash) on non-progressive slot games only. Cash Kickback does not relate to deposit activity or any other activity and is based on slot games wagering ONLY. Cash kickback is not available in conjunction with any other bonus or promotion unless explicitly stated.

        8.5.3 Award calculation

        The amount earned is set on a percentage of theoretical average house hold of 5%. Cash received by customers has no wagering requirements or other limitations outside of standard conditions.

        Depending on a Customers VIP tier level, they will receive a set percentage of the theoretical house hold ranging from 15% to 25%. A Customers tier level can be confirmed within a Customers Account section once logged in. We reserve the right to change a Customers VIP level, subject to their activity and status at any time.

        8.5.4 Qualifying times and crediting

        The qualifying period of activity is defined as Monday 00:00 to Sunday 23:59. Payment of earnings are made into a Customers account every Friday, from the previous week’s activity. All Cashback payments will be recorded within a Customers account within their transaction history.

      8.6 Choose Your Promotion

        8.6.1 Overview

        When offered, upon signing up for an account or if an existing customer, customers may choose the type of ongoing promotion plan they wish to be subscribed to, this is known as the “Choose Your Promotion” plan and allows customers to choose from one of 3 options:

        • No Bonus
        • Bonus Bonanza
        • Cash Kickback

        8.6.2 Choosing the plan

        Once set, customers are ONLY permitted to change their promotional plan preference 2 more times. In total, the plan can be set maximum 3 times (including the first time upon registration). No Exceptions are made to this.

        8.6.3 Each Plan conditions

        Each plan has a different set of rules and will appeal to different types of customers:

        • No Bonus subscribers will not be eligible for any promotion or bonus whatsoever including the welcome registration and deposit bonuses, if offered.
        • Bonus Bonanza subscribers will receive traditional casino bonuses and promotions, however NOT be eligible for the Cash Kickback incentives.
        • Cash Kickback subscribers will ONLY be eligible for receiving a weekly cash rebate payment into their account, based on their slot wagering activity for the previous week. They will not be eligible for any other promotions unless specifically stated and contacted through marketing communication.

        8.6.4 Moving between plans

        If a customer chooses to switch which promotional plan they are subscribed to, they will immediately forfeit any bonuses, promotional winnings or Cash Kickback due to them on their current plan. The amount of times available left to be able to switch plans is displayed within a Customers account, this updates every time a customer moves plan to display how many more times they are able to switch.



      9. Responsible Gambling


      9.1 Recognition

      We recognise that although for most, gambling is fun, for others it can become a problem. You can review the options and services we make available to customers on our Responsible Gambling page to better understand the steps we take to ensure we are ethical and diligent operators.

      9.2 Self Exclusion Options

      We provide a self-exclusion facility for those wanting to control their gambling. Self-exclusion is a formal process whereby You request us to prevent You from being able to access Your account and the Service for a specified period, this can be done by yourself within your account for temporary self-exclusions.

        9.2.1 Time Out

        We offer Customers the option to take a short break from playing with time frames from of minimum of 24hrs to a maximum 6 Weeks. It is possible to for Customers to set this up from within their Account section on site once logged in. Once in place, this can be removed on request, however is subject to a 24 hours cool off period before the account is accessible again. Accounts are automatically opened again after the period expires.

        9.2.2 Temporary Self Exclusion

        A temporary Self Exclusion is a longer account locking option where customers may lock their account from a minimum of 6 months to a maximum of 5 Years. It is possible for customers to set this up from within their Account section on site once logged in. This can NOT be removed under any circumstances, until the time period expires. Accounts remain closed after the term expires and are NOT automatically opened again after the period expires. Customers have to request through our Customer Support team to reopen the account again, where upon a 3 day cool off period applies before the account is accessible again.

        9.2.3 Permanent Self Exclusion

        Permanent self-exclusion is where customers can choose to self-exclude access to their account forever. Once in place, this cannot be removed under any circumstances. Permanent self-exclusion cannot be setup within a customers account and must be requested through our Customer Support team. When requesting through our customer support team we will endeavour to offer further information on responsible gaming and support options for problem gambling.

      9.4 Self Exclusion Terms

      It is important that You are aware of the following self-exclusion terms:

        9.4.1 Fixed or Permanent

        Please carefully consider what You would like to do. You cannot revoke, rescind or withdraw from a self-exclusion agreement, prior to the stated expiry date. New EmuCasino accounts of any kind may NOT be opened to get around a self-exclusion.

        9.4.2 No Marketing

        During Your self-exclusion period, we will take reasonable steps to ensure that You will no longer receive marketing materials. We will also employ reasonable automated checks to endeavour to ensure that You can no longer transact with EmuCasino.

        9.4.3 Your responsibility

        During Your self-exclusion period, You have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing (or asking a 3rd party on Your behalf) to participate in gambling services via EmuCasino.com.

      9.5 Liability

      We will use all reasonable endeavours to ensure compliance with self-exclusion. During Your self-exclusion period, in the event (or in circumstances that are beyond our reasonable control) EmuCasino.com. shall have no responsibility or liability to You or any third party and is therefore under no obligation to return any deposits, winnings, or other funds in respect of such activity online if:

        9.5.1 Marketing material

        You inadvertently receive marketing material and You continue gambling as a result; and/or

        9.5.2 Self exclusion circumvention

        You circumvent Your self-exclusion agreement by (including but not limited to) (i) continuing to gamble; or (ii) by opening and operating new accounts; and/or (iii) automated checks and/or IT or software programmes fail to recognise any attempt by You to circumvent Your self-exclusion.

      9.6 Help

      Other facilities to help You manage Your gambling and the applicable Terms are included extensively on our Responsible Gambling page and further information can be attainted from our Customer Support team.

      9.7 Our Objectives

      We will take all reasonable measures to ensure that any limits (for example, deposit, time or spend) set to help manage Your gambling habits are observed. However, we will not be liable to You if You circumvent our procedures and continue activity beyond the terms of any limits set.

      9.8 Further info

      The terms applicable to self-exclusion, and more information about how to request the facility can be found on our Responsible Gambling page and from Customer Support.



      10. Intellectual Property


      10.1 Acknowledgment

      You acknowledge and agree that the following intellectual property rights which include but are not limited to Intellectual Property on the Service, in our e-mails and in any other correspondence, shall at all times remain vested in us or our licensors:

      • Any trademarks, logos and trade names;
      • Domain names, database rights and all related software, including content published or used on it.

      10.2 Permissions

      All materials, including (but not limited to) brand logos, design, text, graphics, music, sound, photographs, video, including their selection and arrangement, software compilations, underlying source code and software in relation to the Service are the copyright of EmuCasino.com, or its applicable licensors.

      10.3 Personal use only

      You are granted a non-exclusive, non-transferable, revocable, personal licence to such intellectual property rights for the sole purpose of displaying the Service on Your personal computer (or other device) and for transacting with it in strict accordance with these Terms. Any other use of such material and content (“Material”) is strictly prohibited. In particular, You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material.

      10.4 Downloading

      If any of the Service material is downloadable or can be printed, then such material can only be downloaded to a single personal computer (or other device) and hard copies may only be printed for Your own personal and non-commercial use. No right, title or interest in any downloaded materials or software is transferred to You by downloading.

      10.5 Reproduction

      You may not transfer, copy, reproduce, distribute, exploit or make any other use of this Service material other than to display on Your device screen or to view the content on a print out. Our Service must not be linked to any other website without our permission.

      10.7 Copying

      The licence granted to You to use any software or products on or available from the Service, whether obtained electronically or by other means, shall automatically terminate if You attempt to or reverse engineer, counterfeit, mutilate, forge, alter or otherwise tamper with the same in any way, or You are otherwise in breach of these Terms.

      10.9 Culpability

      We will not be liable to You for any losses nor be liable to pay You any winnings if we have reasonable cause to believe that You have engaged in any activity prohibited by this term 10.



      11. Disclaimer


      11.1 Governing language

      The EmuCasino Terms and Conditions are published and updated from time to time in English, govern this Contract. Translations into other languages are made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.

      11.2 Liability limitations

      In the event that EmuCasino.com is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over SEmuCasino.com, then our liability is limited to the amount of the Stake, or the Net Winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the EmuCasino Account or the amount transferred into or out of the EmuCasino Account, whichever is the lesser.

      11.3 Liability

      EmuCasino.com shall not be responsible for:

      • The transmission and/or reception of any data and/or information on the Internet
      • All dysfunction of the network preventing the good progress of any game failure of any material of reception or communication circuit
      • The loss of any data
      • Any damage caused by a virus, computing bug, technical failure
      • Any damage caused to the material of the customer
      • Any failure preventing or limiting the possibility to participate to a game, or a failure that has damaged the customer system
      • The connection at the web site and the participation of the customers at any game is done under the customer responsibilities.
      • Any failure on our part to observe any self-exclusion policies that we may reasonably have in place from time to time and any failure on our part to interact with You where we may have concerns about Your activities

      11.4 Privacy

      EmuCasino.com will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law.

      For fraud detection and control purposes You agree that we have the right to transfer your personal data to third parties, including so-called AVS service providers and other partners. Furthermore, we reserve the right to disclose personal data to relevant recipients where we have reasonable grounds to suspect irregularities that involve a EmuCasino Account. This section is further elaborated in section 12.

      11.5 Anti Money Laundering Policy

      EmuCasino.com is working continuously to prevent all forms of money laundering. Several different tools are in place to prevent money laundering including but not limited to:

      • KYC (Know Your Customer) is performed on all customers wishing to withdrawal or making over a specific amount of deposits, to ensure the customer is who they say they are, to protect customer funds and as part of licensing requirements.
      • Verification of customers through email verification – A security for both EmuCasino and the customer. All customers need to verify their email address upon registration to ensure they can be contacted through it.
      • Any withdrawals need to be made through the same payment channel as the deposit.
      • Any suspected Money Laundering activities will be investigated, and acted upon, immediately including reporting to relevant authorities.
      • 3rd Party tools that help in identifying potential Money Laundering.

      11.6 Cookie Policy

      EmuCasino.com values Your integrity and privacy immensely. We only gather information which is really necessary for our operation and we protect it with state of the art security. If You are using our website, You are accepting the terms and conditions of privacy and our cookies policy as described under this section and section 12.

      We may send You a temporary cookie when You visit the EmuCasino website. A cookie is a text-only string of information that we place in your computer’s cookie file so that we can remember who You are when You revisit our website. We may use the data that is generated from cookies to compile statistical data on Your use of our website, track your activity and improve Your experience on our website. You are not obliged to accept the cookie from us and You have the ability to accept or decline cookies by modifying the settings in your browser, however please note that turning off cookies may result in certain restrictions on the website usage.

      Please note: If cookies are declined, You may not be able to fully experience the interactive features of the Service.

      11.7 Device malfunction

      We shall not be liable for playing device malfunctions nor attempts by You to participate in the Games by methods, means or ways not intended by EmuCasino.com. All mobile games are only supported in either Android or iOS (Safari) native browsers. We recommend the use of these browsers to avoid any game errors.

      11.8 External Links

      If we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

      11.9 Latest terms

      The terms & conditions contained herein represent the complete, final and exclusive agreement between the Customer and the Company and supersede and merge all prior agreements, representations and understandings between the Customer and the Company.



      12. Privacy and Data Policy

      Please see our Privacy and Data policy to its own dedicated page, please find out more here.


      13. Affiliate Terms and Conditions


      As part of business development we offer 3rd party business partners the ability to promote EmuCasino and offer a completely separate site as part of this, this is called the EmuPartners affiliate program. For all of our Affiliate Terms and Conditions, please visit the EmuPartners affiliate program Terms & Conditions for full details.


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